A SOP Template for Opening and Closing Restaurant provides clear, step-by-step guidelines to ensure consistent daily operations and maintain high standards of cleanliness and security. It includes essential tasks such as checking equipment functionality, preparing the dining area, securing cash registers, and conducting final inspections. Using this template helps staff follow best practices efficiently, reducing errors and improving overall workflow.
Opening Procedures Checklist.
This SOP details the Opening Procedures Checklist essential for starting daily operations efficiently and safely. It covers steps such as facility inspection, equipment startup, safety checks, staff briefing, and ensuring all necessary materials and documentation are prepared. The objective is to establish a consistent routine that promotes operational readiness, safety compliance, and smooth workflow from the beginning of each workday.
Staff arrival and uniform compliance verification.
This SOP details staff arrival and uniform compliance verification procedures, including timely check-in protocols, uniform standards adherence, identification verification, and documentation requirements. The objective is to ensure all staff members arrive on time and consistently meet the organization's uniform guidelines to maintain a professional and cohesive work environment.
Daily briefing and section assignments.
This SOP details the process for conducting a daily briefing and section assignments to ensure clear communication and efficient task delegation among team members. It includes guidelines for scheduling briefings, outlining daily goals, assigning responsibilities to each section, reviewing safety protocols, and addressing any concerns or updates. The objective is to promote coordination, accountability, and productivity within the workforce by providing structured and consistent daily communication.
Pre-operation facility inspection (cleanliness, safety, equipment functionality).
This SOP details the pre-operation facility inspection process, emphasizing cleanliness, safety checks, and equipment functionality verification. It ensures that all operational areas are clean and hazard-free, safety protocols are followed, and all machinery and equipment are inspected for proper functioning before use. The goal is to maintain a safe working environment, prevent equipment malfunctions, and reduce the risk of accidents or downtime during operations.
Set up dining area (tables, chairs, tableware, napkins).
This SOP details the process to set up the dining area, including arranging tables and chairs, placing tableware, and folding napkins. The procedure ensures a clean, organized, and welcoming environment for guests by following standardized steps for efficient and consistent dining area preparation. Proper setup enhances the dining experience and supports smooth service operations.
Kitchen prep: ingredient stock check, equipment preheat, sanitation.
This SOP details the kitchen prep process, covering ingredient stock checks to ensure availability, equipment preheating for optimal cooking conditions, and sanitation practices to maintain cleanliness and food safety standards before meal preparation.
Bar area setup: stock levels, glassware preparation, garnish prep.
This SOP details the bar area setup procedures, focusing on maintaining optimal stock levels, preparing glassware, and arranging garnishes. It ensures the bar is efficiently organized and ready for service by verifying inventory, cleaning and positioning glassware appropriately, and prepping fresh garnishes to meet beverage requirements, promoting smooth operations and excellent customer experience.
Cash register and POS system check and float count.
This SOP details the process for cash register and POS system check and float count, including verifying the starting cash float, reconciling cash transactions, ensuring the accuracy of sales data, handling discrepancies, and maintaining security protocols. The purpose is to ensure accurate financial tracking, prevent cash shortages or overages, and maintain accountability for all cash register operations during business hours.
Daily delivery and reservation review.
This SOP details the daily delivery and reservation review process, encompassing the verification of delivery schedules, confirmation of reservation details, coordination with logistics and customer service teams, timely documentation updates, and resolution of discrepancies. The procedure aims to ensure smooth operations, accurate order fulfillment, and enhanced customer satisfaction by maintaining organized and efficient daily reviews.
Restroom inspection and supply restocking.
This SOP details the restroom inspection and supply restocking process, including regular cleanliness checks, maintenance of fixtures, monitoring of supply levels, restocking of essential items such as toilet paper, hand soap, and paper towels, and ensuring the overall sanitation and functionality of restrooms. The goal is to provide a clean, well-maintained, and fully stocked restroom environment for all users, promoting hygiene and comfort.
Initial safety and security check (alarms, exits, lighting).
This SOP details the process for conducting an initial safety and security check, focusing on the inspection of alarms, emergency exits, and lighting systems. It ensures all security alarms are functioning properly, emergency exits are accessible and unobstructed, and lighting is adequate for safe navigation. The procedure aims to maintain a secure environment by identifying and addressing potential hazards before facility operations begin, thereby enhancing overall safety and emergency preparedness.
Closing Procedures Checklist.
This SOP details the closing procedures checklist for end-of-day operations, ensuring all tasks are completed systematically to maintain safety, security, and cleanliness. It covers steps such as securing premises, shutting down equipment, verifying inventory, documenting completed tasks, and preparing for the next business day. Adhering to this checklist minimizes risks and promotes operational efficiency.
Customer area cleaning and reset for next shift/service.
This SOP describes the procedures for customer area cleaning and reset to ensure a clean, organized, and welcoming environment for the next shift or service. It includes guidelines for sanitizing surfaces, arranging furniture, restocking supplies, disposing of waste, and inspecting the area for safety and cleanliness compliance. The goal is to maintain high standards of hygiene and customer satisfaction by preparing the space promptly and efficiently between service periods.
Kitchen deep cleaning and shutdown (equipment off, food storage, waste disposal).
This SOP describes the procedures for kitchen deep cleaning and shutdown, including thorough cleaning of all kitchen surfaces, proper equipment shutdown, safe food storage practices, and efficient waste disposal. The purpose is to maintain a hygienic kitchen environment, prevent contamination, prolong equipment lifespan, and ensure compliance with health and safety standards by systematically cleaning, turning off equipment, storing food securely, and disposing of waste responsibly at the end of operations.
Inventory count and waste log completion.
This SOP details the process for inventory count and waste log completion, including systematic inventory tracking, accurate item counting, recording discrepancies, documenting waste generation, and maintaining waste logs. The procedure ensures accurate stock management, minimizes loss, and supports regulatory compliance by providing a clear record of inventory levels and waste disposal activities.
Cash register closing: cash reconciliation and report printout.
This SOP details the process for cash register closing, including cash reconciliation and report printout procedures. It ensures accurate counting and verification of cash drawer contents, identification and resolution of discrepancies, proper documentation of daily transactions, and generation of end-of-day financial reports. The purpose is to maintain financial accuracy, prevent losses, and provide clear records for auditing and accountability.
Lock bar and storage areas, secure alcohol and valuables.
This SOP details the procedures to lock bars and storage areas, secure alcohol and valuables effectively. It includes guidelines for ensuring all access points are properly locked, monitoring storage conditions, controlling access to sensitive items, and maintaining accurate inventory records to prevent theft and unauthorized use. The goal is to maintain safety, security, and accountability of valuable assets within the premises.
Restroom cleaning, replenishment, and inspection.
This SOP provides detailed guidelines for restroom cleaning, replenishment, and inspection to maintain hygiene, cleanliness, and availability of necessary supplies. It covers proper cleaning techniques, frequency of cleaning, replenishment of toiletries such as soap, paper towels, and toilet paper, as well as regular inspection to ensure restrooms meet health and safety standards. The goal is to create a sanitary and comfortable environment for all users while preventing the spread of germs and unpleasant odors.
Staff debriefing and shift report logging.
This SOP details the process for staff debriefing and shift report logging, ensuring effective communication and continuity between shifts. It covers the procedures for conducting comprehensive debrief sessions, accurate documentation of shift activities, incident reporting, task handover, and feedback collection. The goal is to maintain operational efficiency, enhance team collaboration, and provide a clear record of shift events for management review and future reference.
Turn off lights, equipment, and non-essential utilities.
This SOP details the procedure to turn off lights, equipment, and non-essential utilities to conserve energy and ensure safety. It includes guidelines for identifying non-essential power sources, systematic shutdown sequences, verification protocols, and safety checks to prevent accidents and reduce operational costs during non-working hours or emergency situations.
Final security check (doors, windows, alarm set).
This SOP details the final security check process, encompassing verification that all doors and windows are securely closed and locked, ensuring the alarm system is properly set, and confirming that the premises are fully secured before leaving. The objective is to prevent unauthorized access, safeguard property, and maintain a safe environment through thorough end-of-day security protocols.
Manager’s closing review and sign-off.
This SOP details the manager's closing review and sign-off process, outlining the steps for thoroughly evaluating project completion, verifying all deliverables, ensuring compliance with standards, documenting final assessments, obtaining necessary approvals, and formally closing out the project. The objective is to guarantee accountability, validate quality, and authorize official project completion through a structured managerial review and endorsement.
Opening Procedures Checklist.
This SOP details the opening procedures checklist essential for ensuring a smooth and efficient start to daily operations. It includes verifying the readiness of equipment, checking safety and security systems, confirming staff availability, inspecting the cleanliness and organization of the workplace, and reviewing any pre-opening communications or updates. The checklist aims to standardize opening routines, minimize errors, and promote operational consistency and safety from the start of the business day.
Staff arrival and uniform inspection.
This SOP details the staff arrival and uniform inspection process, ensuring all employees report on time and adhere to the company's dress code. It covers procedures for verifying punctuality, assessing uniform compliance, addressing discrepancies, and maintaining professional appearance standards to promote a consistent and safe working environment.
Kitchen equipment startup and safety check.
This SOP details the kitchen equipment startup and safety check process, covering the inspection, preparation, and testing of all kitchen appliances and tools before use. It includes verifying equipment functionality, ensuring cleanliness and proper assembly, checking electrical and gas connections, and adhering to safety protocols to prevent accidents and equipment malfunction. The objective is to guarantee a safe and efficient kitchen environment for all personnel by minimizing risks and promoting proper equipment operation.
Prep station setup and food stock verification.
This SOP details the prep station setup and food stock verification process, covering the organization and arrangement of the preparation area, proper sanitation practices, and the systematic verification of food inventory. It ensures all ingredients and supplies are accounted for, fresh, and stored correctly, promoting efficiency, food safety, and consistency in meal preparation.
Dining area cleaning and table setting.
This SOP details the procedures for dining area cleaning and table setting, including guidelines for thorough cleaning of tables, chairs, and floors, proper sanitization techniques, arrangement of tableware and utensils, placement of napkins and condiments, and ensuring a welcoming and hygienic environment for guests. The purpose is to maintain high standards of cleanliness and presentation to enhance the dining experience and ensure guest safety.
Restroom cleaning and supplies restocking.
This SOP details the restroom cleaning and supplies restocking process, covering guidelines for thorough cleaning, disinfecting surfaces, sanitizing fixtures, restocking essential supplies such as toilet paper, soap, and paper towels, and ensuring overall restroom hygiene and safety. The procedure aims to maintain a clean, sanitary, and well-stocked restroom environment for all users.
POS system and cash register setup.
This SOP details the POS system and cash register setup process, covering hardware installation, software configuration, user account creation, payment method integration, receipt printer setup, system calibration, and security protocols. The procedure ensures efficient transaction processing, accurate sales tracking, and secure handling of cash and electronic payments in retail environments.
Reservation and event review.
This SOP details the reservation and event review process, covering the steps for booking management, confirmation procedures, event coordination, and post-event evaluation. It ensures accurate scheduling, seamless communication among stakeholders, and thorough assessment of event success to enhance customer satisfaction and operational efficiency.
Pre-shift staff briefing and task assignment.
This SOP details the process for pre-shift staff briefing and task assignment, ensuring clear communication of daily objectives, review of safety protocols, allocation of responsibilities, and addressing of any concerns before the work shift begins. The goal is to enhance team coordination, improve operational efficiency, and maintain a safe working environment through structured and effective pre-shift meetings.
Daily specials and menu update.
This SOP details the process for managing daily specials and menu updates, including the creation, approval, and communication of daily special dishes, timely menu revisions to incorporate seasonal ingredients and customer preferences, coordination with kitchen staff and management, updating digital and physical menu displays, and ensuring accuracy in pricing and availability. The goal is to maintain an appealing, current menu that enhances customer satisfaction and optimizes sales opportunities.
Safety and security walkthrough.
This SOP describes the safety and security walkthrough process, detailing the systematic inspection of facilities to identify potential hazards, security vulnerabilities, and compliance with safety regulations. The procedure includes checking equipment integrity, emergency exits, fire safety systems, and access controls to ensure a safe and secure environment. Regular walkthroughs help in proactive risk management, prompt hazard remediation, and maintaining a culture of safety for employees, visitors, and assets.
Closing Procedures Checklist.
This SOP provides a detailed Closing Procedures Checklist designed to ensure all closing tasks are completed efficiently and consistently. It includes steps for securing facilities, shutting down equipment, verifying that all areas are clean and organized, recording end-of-day activities, and confirming safety protocols. This checklist aims to maintain operational integrity, prevent security breaches, and prepare the premises for the next business day.
Final guest check and table clearing.
This SOP details the final guest check and table clearing process, covering the steps for ensuring guest satisfaction, verifying that all orders have been correctly fulfilled, and addressing any remaining needs or concerns. It also includes procedures for efficiently clearing tables, resetting them for the next guests, and maintaining cleanliness to enhance the dining experience and operational flow.
Kitchen equipment shutdown and cleaning.
This SOP details the kitchen equipment shutdown and cleaning process, including proper procedures for safely turning off all kitchen appliances, disassembling removable parts, thorough cleaning and sanitizing techniques, inspection for maintenance needs, and safe storage practices. The aim is to maintain hygiene, ensure equipment longevity, and promote a safe working environment by preventing contamination and mechanical issues.
Food storage and waste disposal.
This SOP details food storage and waste disposal protocols, including proper food handling, storage conditions, shelf-life monitoring, waste segregation, recycling procedures, and sanitary waste disposal methods. It aims to maintain food safety, minimize contamination risks, reduce environmental impact, and ensure compliance with health regulations for an efficient and sustainable operation.
Dining area cleaning and furniture reset.
This SOP details the procedures for dining area cleaning and furniture reset, focusing on maintaining cleanliness, hygiene, and proper arrangement of tables and chairs. It covers the step-by-step process for cleaning surfaces, floors, and fixtures, sanitizing high-touch areas, and resetting furniture to the designated layout after each use. The aim is to ensure a safe, inviting, and well-organized dining environment for guests and staff.
Restroom sanitation and supply check.
This SOP details restroom sanitation and supply check procedures, including regular cleaning schedules, disinfecting protocols, restroom inspection criteria, inventory management of essential supplies such as soap, paper towels, and toilet paper, timely replenishment, and reporting of maintenance issues. The goal is to maintain a hygienic, safe, and well-stocked restroom environment for all facility users, ensuring comfort and preventing the spread of germs and illness.
Inventory count and next-day prep list.
This SOP details the process for inventory count and next-day prep list, including accurate stocktaking procedures, verification of inventory levels, identification of discrepancies, and documentation standards. It also covers the preparation of a comprehensive next-day prep list to ensure operational readiness, streamlined workflows, and efficient resource allocation. The goal is to maintain accurate inventory records and facilitate smooth daily operations through effective planning and coordination.
POS system and cash register reconciliation.
This SOP details the process of POS system and cash register reconciliation, including daily transaction verification, cash count accuracy, discrepancy identification and resolution, end-of-day reporting, and secure handling of funds. The procedure ensures financial accuracy, prevents theft or errors, and maintains clear records for auditing purposes, supporting efficient and transparent retail operations.
Staff debrief and sign-out.
This SOP details the staff debrief and sign-out process, ensuring all team members complete a thorough review of the day's activities, discuss any issues encountered, and formally record their sign-out. It promotes clear communication, accountability, and the seamless handover of responsibilities to maintain operational continuity and workplace safety.
Security check and alarm system activation.
This SOP details the procedures for security check and alarm system activation, including systematic security inspections, verification of secure premises, proper use and testing of alarm systems, prompt activation protocols, and response actions in case of security breaches. It ensures the safety and protection of property and personnel through reliable and consistent security practices.
Lockup and final walkthrough.
This SOP details the lockup and final walkthrough procedures to ensure the security and safety of the premises after business hours. It covers steps for checking all entry points, verifying that equipment and lights are turned off, securing sensitive areas, conducting a comprehensive walkthrough to identify potential hazards or irregularities, and documenting the completion of the checklist. The goal is to maintain a secure environment, prevent unauthorized access, and address any outstanding issues before leaving the facility unattended.
Opening Procedures Checklist (morning setup).
The Opening Procedures Checklist (morning setup) details the essential steps to prepare the facility for daily operations, ensuring all equipment is inspected, safety protocols are followed, and work areas are organized. It includes verifying operational readiness, checking communication systems, confirming staff assignments, and ensuring cleanliness and safety standards are met to promote an efficient and safe start to the workday.
Closing Procedures Checklist (end-of-day shutdown).
This SOP details the closing procedures checklist for end-of-day shutdown, covering systematic steps to ensure all equipment is powered down safely, work areas are cleaned and secured, sensitive information is stored properly, and all safety protocols are followed to maintain a secure and efficient transition to the next workday. These procedures help in preventing operational hazards, safeguarding assets, and preparing the site for the next day's activities.
Staff attendance and shift-change documentation.
This SOP details the processes for staff attendance and shift-change documentation, including accurate recording of employee arrival and departure times, proper handover protocols, communication of important shift information, verification of attendance records, handling of absenteeism and tardiness, and maintaining compliance with organizational policies. The goal is to ensure seamless transition between shifts, enhance accountability, and maintain accurate workforce data for operational efficiency.
Cash register and POS system setup/close-out protocols.
This SOP details the cash register and POS system setup/close-out protocols, covering procedures for initializing the cash register and POS systems at the start of shifts, verifying cash drawers and receipts, processing transactions accurately, balancing cash drawers, performing end-of-day reports, securing cash and transaction data, troubleshooting common POS issues, and ensuring compliance with financial and operational policies. The goal is to maintain accurate financial records, enhance transaction efficiency, and prevent discrepancies or losses during business operations.
Daily inventory and supply check (food, beverages, cleaning).
This SOP details the process for daily inventory and supply check of food, beverages, and cleaning products. It includes systematic inspection of stock levels, verification of product quality and expiration dates, proper organization and storage protocols, and timely replenishment orders to maintain optimal inventory. The goal is to ensure seamless operations, prevent shortages, and uphold hygiene standards by maintaining accurate and up-to-date supply records.
Dining area cleaning, table setup, and section arrangement.
This SOP details the procedures for dining area cleaning, table setup, and section arrangement, encompassing the cleaning and sanitizing of dining surfaces, proper arrangement of tables and chairs to optimize space and customer comfort, and the organization of dining sections to enhance workflow and service efficiency. The goal is to maintain a clean, organized, and welcoming environment that meets health and safety standards and improves the overall dining experience for patrons.
What are the essential steps outlined in the SOP for opening the restaurant each day?
The opening procedures in the SOP emphasize unlocking the premises and conducting a thorough inspection of the dining area. It includes setting up the kitchen equipment, ensuring all appliances are operational and sanitized. Staff members must also verify that all necessary supplies are stocked before service begins.
Which team members are responsible for completing the closing checklist according to the SOP?
The closing checklist is primarily the responsibility of the closing manager and designated closing staff members. These individuals ensure all cleaning tasks are completed and equipment is properly shut down. They also verify that all security protocols are followed before locking up for the night.
How does the SOP address safety and security measures during both opening and closing procedures?
The SOP mandates a detailed safety and security protocol including checking alarm systems and locking all doors properly. During opening, staff must inspect all emergency exits and fire safety equipment to ensure readiness. Closing procedures require staff to perform a security sweep and activate surveillance systems before departure.
What documentation or logs must be completed as specified in the SOP when opening or closing the restaurant?
The SOP requires filling out the opening and closing logs that document all tasks performed, including temperature checks and cleaning activities. Managers must record any maintenance issues or inventory discrepancies found during these times. These logs serve as a formal record to maintain operational consistency and accountability.
According to the SOP, how should food inventory and equipment checks be performed at opening and closing times?
Food inventory and equipment checks are conducted systematically as per the SOP guidelines at both opening and closing. Staff must verify stock levels against usage records and inspect equipment for any signs of malfunction or cleanliness issues. Any abnormalities must be reported immediately to ensure food safety and operational efficiency.